Terms and Conditions

3-MONTH GUARANTEE 
All Puc products come with a 3-month guarantee. Has your order developed a defect within 3 months due to an error on the part of Puc? Then we'll repair it for free upon presentation of your receipt. Our guarantee does not apply to discoloration caused by exposure to rain or sun.
 

DAMAGE AFTER 3 MONTHS
Has your order developed a defect or been damaged after a period of 3 months? Then we'll be happy to handle the repairs. Repair costs will be determined on an individual basis. For inquiries, please email: info@pucbag.nl.
 

PRODUCT FEATURES
Rest assured: every bag and accessory purchased from Puc is guaranteed to be of the highest quality. Puc takes care to work with only the best leather suppliers and materials. Moreover, we use a protective leather spray on all of our products prior to sale.

Leather is a truly natural product, a living material. Accordingly, visible nerves, pores, scars and minor variations in thickness and color are a sign of authenticity and to be expected. Such characteristics will not be considered cause for a discount or refund.
 

TIPS FOR MAINTENANCE
Want to keep your Puc in prime condition? Then we suggest taking note of the following tips.

  • Never store your Puc in plastic and avoid storage in general for any prolonged period of time.
  • Keep in mind: direct sunlight or heavy rain can lead to discoloration.
  • Did your item get wet? Then you’ll want to let it dry at room temperature. Avoid drying your Puc in the sun or close to a radiator or other heat source.
  • You can treat dried-up raindrops and other light stains with dry leather soap foam and a fine, gentle brush or leather sponge. Such stains are also likely to disappear by simply rubbing two (affected) leather surfaces together.
  • Following exposure to moisture and removal of any light stains, re-treat your item using a transparent, water-resistant leather spray, such as Tana/3M.
  • Never treat stains with caustic solvents, such as gasoline or acetone.
  • Leather that has become stiff will recover its malleability following treatment with leather spray.
  • Suede surfaces may initially leave traces of color behind. Likewise, given their slightly higher risk of color transfer, you may want to exercise caution when wearing a black or dark blue item with light-colored clothing. 

CONTACT INFORMATION
Questions about Puc's products and services? Feel free to reach out using the contact information below.

Puc 
Tuchthuisstraat 14
2011 XK Haarlem
Telephone: 023 55 137 82 / mobile: 06 511 922 32
Email: info@pucbag.nl

Bank: ING 
IBAN: NL75INGB0009685090
BIC: INGBNL2A

Chamber of Commerce number: 50227513
VAT-number: 185638958B02
 

INFORMATION
Puc takes care to compile the information displayed on this website. Nevertheless, we cannot guarantee that it is 100% accurate or complete at all times. This website is only intended to supply information about Puc products. Changes can be made without prior warning.
 

LINK TO THE PUC WEBSITE
If you'd like to link to this site, please always do so via the Puc homepage.


LIABILITY
Puc cannot be held liable in any way for the possible malfunctioning of this website, or for possible errors or omissions in the information displayed. Puc is not responsible for possible viruses should these, despite preventive measures, appear on or be transmitted through this website. Puc is not responsible for the contents or use of other websites that have been linked to this site.
 

DATA PROTECTION
Puc respects the privacy of everyone who visits this site. Following is a description of how Puc collects data and how this data is used.
 

PERSONAL INFORMATION
Puc does not collect personal information unless it has been given voluntarily. Every Puc visitor can rest assured that their personal information will be handled with the utmost care and consideration, as well as in accordance with applicable laws and regulations. Puc will not supply your personal information to third parties. Puc assumes that visitors who have signed up for the newsletter do not object to receiving notice of current promotional offers.